A Letter from our VP of Social Impact

COVID-19, racial injustice, and a US election unlike any we’ve seen in recent history presented tremendous unrest and uncertainty in 2020. PagerDuty.org was called on to meet urgent needs faster to help move people from risk to thriving. We flexed to become more responsive as we met unplanned crises with both timely and strategic support to our community partners. We provided product donations, unrestricted grant funding, and employee volunteer time, and we used our collective voice to advocate for equal rights and opportunities.

To enable any healthcare organization to access tools to orchestrate critical response in real-time and ensure uninterrupted essential care, we expanded our product donation to include COVID-19 Response pricing. We contributed $634,971 in product donations, and saw a rise in community welfare groups and human service organizations using our technology. 

Building on our first round of global grants to aid communities at the forefront of the pandemic, we quickly deployed $425,000 in funding for COVID relief, racial justice, and voter turnout. We also launched our Time Critical Health grantmaking portfolio via our first open-call for proposals. In each instance, we intentionally sought to tap into a larger collective, leverage current nonprofit customer and partner relationships, and support an ecosystem-approach to addressing the issues at hand. We’ve prioritized transparency and trust, and we approach each of our partnerships with a commitment to listen and learn from diverse perspectives. 

Recognizing how important it was for Dutonians to feel connected and empowered to make a difference, particularly during times of stress and remote work, we adapted our volunteering platform to a virtual environment. This has created opportunities for our colleagues to contribute their time even while we are physically dispersed. Collectively, Dutonians have donated more than 2,860 hours to get out the vote, advance equity and justice, and further the impact of our nonprofit customers. 

And to support get out the vote efforts and engagement around policy decisions at all levels of government, PagerDuty implemented a Be #VoteReady civic engagement campaign. The campaign included a series of get out the vote volunteer activities and ballot education sessions.

Simultaneously, we established clear metrics to evaluate our work at Pagerduty.org, and we created an Advisory Board to inform and challenge our approach.

This Impact Report—our first ever—dives into the figures and stories from the individuals and organizations we work with, and articulates the changes we are fueling. As we head into 2021, we plan to build off this work, keeping in mind the curiosity, radical collaboration, and perseverance required to create a responsive world. One where everyone has the freedom to thrive. 

Onward together.

Olivia Khalili

Vice President, Global Social Impact & Executive Director, PagerDuty.org Fund


Dates covered:

Except where noted, all figures are reported for the 2020 calendar year.

Employee volunteering and giving:

Data around employee volunteering and giving were pulled from PagerDuty’s internal database in Benevity.

Nonprofit customers:

The number of nonprofit customers reported here includes only organizations receiving product discounts and credits through our Impact Pricing program. For Impact Pricing eligibility criteria, see: https://www.pagerduty.com/foundation-eligibility/

Value of product donations and discounts:

Product donations and discounts were calculated by adding the ARR (annual recurring revenue) dollar value of product discounts provided to all organizations participating in Impact Pricing.