Empowering every Dutonian to be an agent of change

PagerDuty volunteers at the San Francisco Women's Building

2020 Highlights

$195,837 donated to nonprofits through employee donations and our employee matching program.


organizations received volunteer support from PagerDuty staff


of employees gave back through volunteering and giving programs


volunteer hours logged

PagerDuty employees (“Dutonians”) are at the heart of our social impact. Their talents, passions, and business expertise extend well beyond the workplace. works to empower every Dutonian to effectively contribute their skills and resources through programs that build agency, empathy, connection, and leadership.

PagerDuty EMEA Team

Our employee experience programs include matching contributions for charitable donations and volunteer service, and 20 hours of volunteer time-off annually.

Many employees choose to volunteer their time to help PagerDuty impact customers optimize their digital operations. They help by implementing PagerDuty to address emerging needs or across new teams, while others give back locally through food banks or tutoring.

Our Community Responder council is a global network of employee champions who inspire their colleagues to take action to positively impact their communities. This includes identifying how their core function can enhance PagerDuty’s Impact Customers and community partners. We collaborate closely with our Employee Resource Groups—networks of employees with shared characteristics and experiences—to forge partnerships that empower underrepresented groups and advance inclusion and belonging.

PagerDuty at Covenant House Georgia

In 2020, adapted our global Volunteer Response week to an entirely virtual platform, making it possible for 300 employees to safely support community organizations at a time when this aid was needed more than ever. Dutonians volunteered more than 460 hours in that week alone.

And as the United States reckoned with racial injustice, we responded by taking action and honoring Juneteenth as PagerDuty’s inaugural Day for Change, with a focus on steps we can all take to be activists for a more just and equitable world. We expanded our volunteer time off policy to reflect our changing world, including new eligible activities like peaceful activism, voting, and non-partisan voter engagement.

PagerDuty with The Neighbourhood Group

The opportunities we have to make a difference by way of social impact—especially now during this global pandemic—are endless and can lead to incredible growth, both personally and professionally.”

Adam Boone (he/him)

Sales Operations Analyst and 2020 Social Impact Award Winner

Read how Adam embodies PagerDuty’s valuesMeet Adam
Read how Adam embodies PagerDuty’s valuesMeet Adam


Dates covered:

Except where noted, all figures are reported for the 2020 calendar year.

Employee volunteering and giving:

Data around employee volunteering and giving were pulled from PagerDuty’s internal database in Benevity.

Nonprofit customers:

The number of nonprofit customers reported here includes only organizations receiving product discounts and credits through our Impact Pricing program. For Impact Pricing eligibility criteria, see:

Value of product donations and discounts:

Product donations and discounts were calculated by adding the ARR (annual recurring revenue) dollar value of product discounts provided to all organizations participating in Impact Pricing.