Delivering impact when every minute matters

Katrina Pyna, Hakai Institute

2020 Highlights


Social Impact Customers


New Social Impact Customers in 2020


Given in Platform Discounts and Donations

Today, nonprofit teams must deliver on their missions and ensure access to critical technology-enabled services around the clock.

At the same time, these organizations can be heavily constrained by tight resources. Seconds matter, and teams need an intuitive solution that can be set up in minutes—a platform to orchestrate real-time response and empower the right action across DevOps, Security, Customer Service, and more. PagerDuty meets this need by combining machine automation and human action, and directing the most urgent work—helping organizations achieve maximum impact in the communities they serve. 

via Wikimedia Commons

Our digital operations platform helps customers identify, prevent, and resolve technical incidents across multiple touchpoints that could disrupt their ability to deliver critical services.

With Impact Pricing, Nonprofits and B Corps can access ten free Professional licenses, as well as discounted training and pro bono support.

Information Technology Disaster Resource Center (ITDRC)

In 2020, we expanded this program with COVID-19 Response Pricing, which provided 20 free licenses for healthcare organizations. As in-person interactions moved online, we supported our existing Impact Customers in further integrating PagerDuty technology to support emerging workflows—from suicide prevention and organ donation to global food access and disaster response. We also saw increased demand from new customers in the fields of online education, election technology, and essential human services. 

To learn more about how three nonprofit customers use PagerDuty technology to meet urgent needs faster, explore the stories below.

Nexleaf Analytics

Mary's Meals Serves up PagerDuty to Maintain its Mission to Nourish Children

“Within a matter of weeks, our program’s delivery model was impacted globally. We had to start looking at alternatives because the need [for child nourishment didn’t go away."

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CareMessage Makes Healthcare More Accessible Through Responsive Technology

“CareMessage empowers healthcare professionals to educate and inform underserved populations, and PagerDuty helps us guarantee that our customers can reliably communicate with their patients.”

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Democracy Works Leverages Technology to get Critical Information to Voters

“Working with PagerDuty has allowed us to increase our incident responsiveness, making for a seamless user experience for the millions of Americans who rely on Democracy Works products to help them vote in every election.”

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Read Story

Featured Impact Customers

Click on their logos to learn more about their work.


Dates covered:

Except where noted, all figures are reported for the 2020 calendar year.

Employee volunteering and giving:

Data around employee volunteering and giving were pulled from PagerDuty’s internal database in Benevity.

Nonprofit customers:

The number of nonprofit customers reported here includes only organizations receiving product discounts and credits through our Impact Pricing program. For Impact Pricing eligibility criteria, see:

Value of product donations and discounts:

Product donations and discounts were calculated by adding the ARR (annual recurring revenue) dollar value of product discounts provided to all organizations participating in Impact Pricing.